Houston's Serving Practice Test 2025 – The All-in-One Guide to Mastering Your Exam!

Question: 1 / 400

How should a server handle a situation where a guest is visibly intoxicated?

Serve them another drink to keep them happy

Politely refuse service and suggest non-alcoholic options

The appropriate way for a server to handle a situation where a guest is visibly intoxicated is to politely refuse service and suggest non-alcoholic options. This approach demonstrates a responsibility for the guest's safety and the safety of others. By offering non-alcoholic alternatives, the server provides a caring option that allows the guest to remain engaged in the social atmosphere without further compromising their state.

It is important for establishments to ensure they are following responsible service practices, as serving additional alcohol could lead to negative consequences not only for the guest—such as health risks or legal issues—but also for the establishment itself, including liability concerns. Additionally, this method allows the server to maintain professionalism and uphold the standards of the establishment while also de-escalating any potential tension that might arise from the situation.

Get further explanation with Examzify DeepDiveBeta

Ignore the behavior to avoid confrontation

Ask for assistance from the manager immediately

Next Question

Report this question

Download Houston's Serving Practice Test PDF Study Guide
Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy